REFUND POLICY

REFUND POLICY

(Effective as of 01/08/2020)




Overview

In regards to any/all Payment transactions entered into or involved by PREDATEX in any of its dealings; the following “Refund Policy Agreement” would be ensued or activated if the other party (including clients, customer, or affiliate) request for a refund, consequent to a monetary transaction. We will refund to you any prepaid fees covering the remainder of the term of all Ordered service(s) after the effective date of termination.

Our goal as an IT solutions company is to bring the highest value per money spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to our clients.

We understand that sometimes “life happens” and you may need a refund on fees paid for services to PREDATEX. We create a policy that is fair to both parties. We will always deliver our services to the best standard that is obtainable in the industry. However, if a refund is requested and “granted”, all property created by PREDATEX including graphics, content, and code, will remain the property of PREDATEX.

This policy does not cover third-party companies which are not owned or controlled by PREDATEX or for persons not employed or managed by PREDATEX. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which PREDATEX’s website link.

Graphics Design, Web and App Design & Development

These projects require extensive resources, consumes our time and incurs internal expenses. Therefore, for all completed or almost completed projects, once a payment or deposit is made, it is non-refundable. This includes payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups and smaller design components within a website, etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, WordPress Plugin custom development, etc.). Clients will be required to pay in full for all work completed beyond what was already paid for. All projects that are completed as defined by the scope of the work are non-refundable. 

For logo and brand identity designs; In cases where the project has not been started or if the initial design style has not been approved, a full refund can be requested by the client for all upfront payment. On Web / mobile app design and development, full refund is only tenable if the project has not been initiated by PREDATEX.

If there is a failure to deliver as per our delivery policy and contract of agreement after the approval of the initial design style. A partial refund will be made in proportion to the work completed.

Hosting Cancellations and Refunds

PREDATEX reserves the right to cancel the account at any time with or without notice. Customers may cancel at any time via a cancellation form or via email. All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased. If client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the client.

Unless otherwise provided, you agree that until and unless you notify PREDATEX of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.

There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases.

Violations of the Terms of Service or User Agreement will waive the refund policy.

How Refunds Are Processed

If utilizing an approved Prepaid Card, PREDATEX will attempt to refund the payment method within the scope of our refund policy. PREDATEX is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction. Refund to your credit card account will be done within 30 business days after approval. If you paid using a check or money order, your refund will be returned to you by check.

Late or missing refunds (if applicable)?

·        If after you fully comply by the return policy and haven’t received a refund yet, first check your bank account again.

·        Then, contact your credit card company, it may take some time before your refund is officially posted.

·        Next, contact and communicate with your bank. There is often some processing time before a refund is posted.

·        If you’ve performed all of this processes and you still have not received your refund yet, please contact us as soon as possible.

Refund Does Not Apply, If:

The required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to PREDATEX.

The information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, PREDATEX is not liable to follow its delivery or refund commitments.

Limitation of Liability

PREDATEX’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. PREDATEX is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to PREDATEX in writing

Termination

Any invoice that is outstanding for more than fourteen (14) days may result in the suspension or termination of web hosting services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, PREDATEX may suspend or terminate your account and pursue the collection costs incurred by PREDATEX, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. PREDATEX will not activate new orders or activate new packages for customers who have an outstanding balance on their account.

PREDATEX is not responsible for transferring websites to and from the PREDATEX s web servers and reserves the right to charge for any web hosting transfer requests.

Changes

PREDATEX may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of PREDATEX website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us

If you have queries or suggestions regarding our refund policies kindly e–mail us at info@predatex.co.uk